Flexible monthly rental

The monthly rental solution includes, in addition to 1,500 km per month, the following services:

• Preventive and corrective maintenance;
• Civil liability insurance;
• Own damage insurance, with an excess of €1,000;
• Unlimited tyres;
• Replacement vehicle;
• Applicable taxes.

To start the process, you must make the rental here, or through our ‘Flex & Share’ app. After we receive your reservation request, we will contact you within a maximum of 8 working hours to confirm the availability of the vehicle for delivery on the desired date and time. After the deposit and first monthly payment have been made, the vehicle will be ready for collection at the agreed time.

Yes, you can choose the brand, model, transmission and fuel type of the vehicle.

Once your subscription has been accepted, you will receive an email with the following vehicle details:

• Brand;
• Model;
• Transmission;
• Fuel type;
• Agreed mileage.

In addition to the services included in the monthly rental, you can choose to change the number of kilometres contracted (2,500 km/month or 3,500 km/month) and reduce the associated excess (€500 excess or €0 excess).

To hire a KINTO vehicle, the minimum age is 21 and the maximum age is 75.

Yes. The booking and payment can be made by a third party.

To cancel your booking, please contact the KINTO team at: mobilidade@kinto-mobility.pt

At the same location that is reserved via the website. If you need to collect your vehicle from a different location, please contact KINTO to check whether this is possible.

The vehicle must always be returned to the same location where it was collected. If it needs to be returned to a different car park, you will need to contact KINTO so that we can assess each case individually.

Yes, you can change the term of the contract, however, this change may result in a change in the monthly rent, which may increase or decrease.

Please note the following calculation formula:
(Monthly Rent X Number of Months) – (New Monthly Rent X Number of Months)

In the event that the Customer enters into a six-month rental agreement but terminates the agreement at the end of the third month, the monthly rent will be adjusted to reflect the actual duration of the agreement (3 months).

The Customer will therefore pay KINTO the difference between the monthly rent for the 6-month rental period and the monthly rent for the 3-month rental period.

Practical example:
• 1 month – €600.00
• 3 months – €550.00
• 6 Months – €500.00

The Customer signs a 6-month contract with a rent of €500.00.
To date, the customer has paid 3 months, which corresponds to €500.00 x 3 = €1,500.00.

Due to the termination, the amount will be adjusted to the value of the 3-month loyalty period €550 x 3 = €1,650.

In other words, the Customer will have to pay the difference €1,650 – €1,500 = €150.

In the opposite situation, if the Customer decides to extend the rental contract from the initially agreed 3 months to 6 months, the rental contract will be considered to have been effectively concluded for 6 months and, consequently, the monthly rent for 6-month periods will apply.

Practical example:
• 1 Month – €600.00
• 3 Months – €550.00
• 6 Months – €500.00

The Customer signs a 3-month contract with a rent of €550.00, but at the end of the third month decides that they want to continue using the service for another 3 months.

To date, the customer has paid €550.00 x 3 = €1,650.00

Calculation for adjustment – we consider the monthly fee corresponding to 6 months of service:

€500.00 (6-month monthly fee) x 3 (time of use of the service until the decision to extend) = €1,500.00

Calculation of the difference: €1,650.00 - €1,500.00 = €150.00

In the fourth monthly payment, the Customer will pay €500.00 - €150.00 = €350.00, with the remaining monthly payments being €500.00.

Yes, under the rental agreement, a security deposit equal to one month's rent must be provided. If the Customer does not purchase the extra excess reduction service, they will have to provide a security deposit equal to two months' rent. This deposit will be returned at the end of the rental agreement if it is verified that the Customer has fulfilled all obligations under the agreement.

You must inform KINTO that you wish to extend the term of the contract, by email or telephone, 15 days before the end of the contracted term. Please note that such a change may result in a change in the monthly rent.

You must inform KINTO that you wish to terminate (cancel) the contract at least 15 days prior to the desired date.

Yes. You can increase the contracted kilometres, provided that you do so at the beginning of the contract, by contracting the additional kilometre pack service, the cost of which is as follows:

• 1000km monthly pack – Cost €40 per month (added to your monthly rent);
• 2000km monthly package – Cost €120 per month (added to your monthly rent).

After submitting your reservation request, KINTO will contact you to provide the following documents/information:

If you are a private customer:

Citizen card;
Driving licence;
Proof of address.

If you are a Business Customer:

RCBE
Permanent Commercial Certificate Code.
Additional documents may be requested if a financial risk analysis is necessary.

If the vehicle displays a maintenance warning, the Customer should contact KINTO.

If KINTO Portugal identifies the need for additional maintenance, you will be contacted to schedule an appointment.

Vehicles available for monthly hire may be new or used. They are typically considered new when the registration date is less than 12 months old. Used vehicles have not been registered for more than 5 years or have less than 100,000 km.

If you are travelling to any of the countries listed below, which are signatories to the Green Card agreement, you must carry the following documentation (originals) with you:

• Single Vehicle Document – DUA;
• Insurance certificate (Green Card);
• Amicable declaration.
• Countries signatories to the Green Card agreement:

Germany, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Norway, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Serbia, Sweden and Switzerland.

If travelling outside these countries, in addition to the aforementioned documentation, you must request authorisation from KINTO in order to notify the insurer of the extension of the insurance policy. In countries outside the European Union and depending on the case, special authorisations may be required in addition to this documentation.

Before travelling outside Portugal, check the vehicle's mileage so that it can be serviced beforehand. For any clarification, please do not hesitate to contact KINTO.

In the event of an accident abroad, you must always fill in the Amicable Declaration used in Portugal, which will serve as an accident report, and call the police to the scene of the accident.

If you do not have this document, you must create your own report. To this end, the European Union advises you to record details such as:

• Date and location of the accident;
• Description of personal injury or material damage;
• Identification of witnesses and their contact details;
• Contact details of the other driver (name, address and telephone number);
• Information about the vehicle (make, model, registration number, country);
• Information about the other driver's insurance company, including policy number;
• Contact details of the police authorities to whom the accident was reported;
• Circumstances of the accident (how, why, among others).
• This information must be sent to KINTO as soon as possible.

The third party will fill out a document identical to the Amicable Declaration for submission to their insurer.
Refuse to sign any document. If the drivers cannot reach an agreement, the insurers must do so based on the police report.

Yes, the vehicle may be driven by third parties authorised by you, provided that they are legally qualified to drive motor vehicles.

No, otherwise you will be charged a cleaning fee.

If the car is not returned washed and completely clean, the Customer will be charged for the cleaning.

Yes, it is possible, provided that at the time of delivery, the vehicle does not show any damage caused by the transport of pets.

The monthly rental contract includes the following coverage:

• Civil liability of €50,000,000.00;
• Occupant insurance (capital for death or permanent disability – €50,000);
• Travel Assistance (Km 0);
• Isolated Glass Breakage (Maximum of €1,000/Year);
• Own Damage, with coverage for:
• Impact, Collision and Rollover, with the chosen excess;
• Fire, Lightning or Explosion, with the chosen excess;
• Malicious Acts with the chosen excess;
• Natural Phenomena, with the chosen excess;
• Theft or Robbery, without excess.

If the damage has already been reported, it will not be necessary to report it again. If it is found that the damage has not yet been recorded, you should request that it be noted and duly recorded in the Rental Agreement when you pick up the vehicle.

Yes, you can reduce the excess associated with the repair of any damage resulting from an accident, with the following options available:

Excess set at €500: additional cost of €50 per month;
Excess of €0: additional cost of €100 per month.
Although it is possible to reduce the excess, this will not apply in cases of non-compliance with traffic regulations, in which case the driver will be fully liable for any costs.

Your motor insurance cannot be used for vehicles rented on a monthly basis.

First and foremost, ensure that everyone involved is safe, move the vehicle off the road if possible, and notify the police if necessary. You can find the Motor Vehicle Accident Statement Form in the glove compartment of the vehicle. Please call us so we can assist you – driver support contact number 220 102 210.

If you drive more kilometres than those contracted, you will be charged €0.15 for each additional kilometre. This amount will be charged at the end of the contract, after the mileage has been verified by KINTO.

You should call the customer service centre so that we can address your queries.

The driver is responsible for any offences committed while driving KINTO vehicles. If notified to do so, KINTO will provide the authorities with your identification details. You may be charged for the administrative costs associated with the offence.

Monthly payments can only be made by credit or debit card. The deposit and first month's rent can also be paid by bank transfer.

Driver Support: (+351) 220 102 200 - Call to the national landline network

Mobile: +351 915 495 819 - Call to the national mobile network

Email: reservas@kinto-mobility.pt

Please refer to our Privacy Policy.

After being notified that your hire car is ready at the garage, you have up to 24 hours to collect it and return your replacement car, if you have hired one.

A replacement vehicle (RV) is included in the price of our monthly rentals. If you need an RV due to maintenance, breakdown, theft or accident, you will be entitled to an RV while you wait for your contracted vehicle.