Daily rental with everything included, easy booking and no surprises.

Daily Rental FAQ's

• What is included?

  KINTO Share is intended for short-term rentals from 30 minutes to 30 days. The vehicle includes tolls in all contracts, 300 km per day and the following associated services: Preventive and corrective maintenance // Civil Liability Insurance // Own Damage Insurance with a €1,000 excess // Vehicle Damage Repair Service (subject to excess) // Unlimited tyres // Replacement Vehicle // Applicable taxes. Base excess = €1,000

• What additional services can I subscribe to?

  In addition to the services included in KINTO Share, you can choose to increase the number of kilometres contracted (400 km/day or 600 km/day) and reduce the associated excess (€500 excess or €0 excess).

• Do I have to pay a deposit to hire the vehicle?

  Yes, under the rental agreement, a security deposit equal to the amount of the excess must be provided. If the Customer does not opt for the Excess Reduction service, the security deposit will be €1,000. If the Excess Reduction service is contracted, the Customer must provide a security deposit of €500 or €300, depending on whether the excess reduction was to €500 or €0, respectively. This deposit will be returned at the end of the rental contract, provided that the Customer has fulfilled all the obligations arising from the contract.

• What is the process for renting a vehicle?

  To start the process, you must make the rental through our website or through our mobile application ‘Flex & Share’. After we receive your reservation request, we will contact you within a maximum of 8 working hours to confirm the availability of the vehicle for delivery on the desired date and time. After the deposit and the first monthly payment have been made, the vehicle will be ready for collection at the agreed time.

• How long will it take for my vehicle to be ready for collection?

  Reservations must be made at least 48 hours prior to pick-up time. Your vehicle will be available for delivery at the scheduled time.

• Can I change the term of my hire at any point during the contract?

  You may change the term of the contract up to 15 days before its expiry. In the case of KINTO Flex, this change may result in a change in the rental amount, which may increase or decrease.

• What documents do I need to confirm a booking?

  After submitting your booking request, KINTO will contact you to provide the following documents/information: For private customers: Customer form // National identity card // Driving licence // Proof of address ... For business customers: Customer form // Permanent Commercial Certificate code. You may also be required to provide additional documentation if a risk analysis is necessary.

• What insurance cover is included in the hire agreement?

  Civil liability of €50,000,000.00 // Passenger insurance (capital in the event of death or permanent disability – €25,000 // Travel assistance (0 km) // Isolated Glass Breakage (Maximum of €1,000/year) // Own Damage, with coverage for: Impact, Collision and Rollover, with the chosen excess; Fire, Lightning or Explosion, with the chosen excess; Malicious Acts with the chosen excess; Natural phenomena, with the chosen excess; Theft or Robbery, without excess.

• How does vehicle damage inspection work?

  At the beginning of the contract, an inspection of the vehicle will be carried out to identify any existing damage in the presence of the customer. At the end of the contract, the inspection will be repeated to identify any new damage. This new damage will be the responsibility of the customer.

• What happens if I exceed the contracted mileage?

  If you drive more kilometres than the contracted mileage, you will be charged €0.15 for each additional kilometre. This amount will be charged at the end of the contract, after the mileage has been verified by KINTO.

• How should I proceed to extend the term of the rental agreement?

  You must inform KINTO that you wish to extend the contract term by email or telephone 15 days before the end of the contract term for KINTO Flex contracts and 24 hours before the end of the contract term for KINTO Share contracts.

• What is the process for cancelling my booking?

  To cancel your booking, please contact the KINTO team at: mobilidade@kinto-mobility.pt.

• If I have an accident or a breakdown, what should I do?

  First and foremost, ensure that everyone involved is safe and notify the police if necessary. You will find our Accident Form in the glove compartment of the vehicle, and you can also find contact details in the Driver's Manual or in the Contacts section of our website.

• Where should the vehicle be returned at the end of the contract?

  The vehicle must be returned to the same location where it was collected, unless otherwise specified by KINTO.

• How does KINTO handle my personal data?

  Please refer to our Privacy Policy.

• Who should I contact if I have questions about fines?

  You should call the customer service centre so that we can address your queries. Contact: 220 102 200

• What happens if I break the Highway Code?

  The driver is responsible for any offences committed while driving KINTO vehicles. If notified to do so, KINTO will provide the authorities with your identification details. You may be charged for the administrative costs associated with the offence.

• Do I need to carry out any maintenance on the vehicle during the hire period?

  If the vehicle displays a maintenance warning, the Customer should contact KINTO. If KINTO Portugal identifies the need for additional maintenance, the Customer will be contacted to schedule an appointment.

• The user must not:

  Driving the vehicle under the influence of any substance that impairs your ability to drive. // Using the vehicle to participate in motor sports events or races of any kind. // Using the vehicle to conduct vehicle tests, driving training or transporting people for commercial purposes. // Using the vehicle to transport highly flammable, poisonous or dangerous substances, insofar as they considerably exceed the quantities for domestic use. // Using the vehicle to transport objects or substances that reduce driving safety or damage the interior of the vehicle due to their nature, size, shape or weight // Using the vehicle in a way that facilitates the risk of theft or robbery (windows must be closed and the central locking system locked) // Smoking or allowing others to smoke in the vehicle // Carrying more passengers than the number permitted in the vehicle documentation (4 people) // Carrying out repairs or modifications to the vehicle or requesting such repairs or modifications on the user's own authority // Transporting children or babies without the correct child seat/booster seat. The user must comply with all manufacturer's instructions regarding the installation of baby seats // Travelling abroad with the vehicle without prior authorisation from KINTO.

• Permitted age range

  Minimum age: 21 years old, with at least 3 years of driving experience. Customers over 75 years old require approval from KINTO.