The monthly rental solution includes, in addition to 1500 km per month, the following services:
• Preventive and corrective maintenance;
• Civil Liability Insurance;
• Own Damage Insurance, with a €1000 deductible;
• Unlimited tires;
• Relief vehicle;
• Applicable taxes.

To start the process, you should make the rental here or through our app “Flex & Share.” After we receive your reservation request, you will be contacted within a maximum of 8 business hours to confirm the availability of the vehicle delivery on the desired date and time. Once the deposit and the first monthly payment have been made, the vehicle will be ready for pickup at the scheduled time.

Yes, you can choose the brand, model, transmission, and fuel type of the vehicle.

After your subscription has been accepted, you will receive an email with the following details about the vehicle:

• Brand;
• Model;
• Transmission;
• Fuel type;
• Agreed mileage.

Besides the services included in the monthly rental, you can choose to change the number of contracted kilometers (2500 km/month or 3500 km/month), and reduce the associated deductible (500€ deductible, or 0€ deductible).

To rent a KINTO vehicle, the minimum age is 21 years old and the maximum age is 75 years old.

Yes. The booking and payment can be made by a third party.

To cancel your reservation, please contact the KINTO team via email at:
mobilidade@kinto- mobility.pt

At the same location reserved online. If it is necessary to pick up the vehicle at a different location, you should contact KINTO to check the possibility.

The vehicle must always be returned to the same location where it was picked up. If it needs to be returned to a different location, you must contact KINTO so we can evaluate each case.

Yes, you can change the contract term; however, this change may result in an adjustment to the monthly rent, which could either increase or decrease.

Please note the following calculation formula:
(Monthly Rent × Number of months) – (New Monthly Rent × Number of months)

If the Client signs a rental contract for six months but terminates the contract at the end of the third month, the monthly rent will be adjusted according to the actual duration of the contract (3 months).

Thus, the Client will pay KINTO the difference between the monthly rent for a 6-month rental term and the monthly rent for a 3-month rental term.

Practical example:
• 1 Month – 600,00€
• 3 Months – 550,00€
• 6 Months – 500,00€

The Client signs a 6- month contract with a rent of €500.00.
By the time of termination, the Client has paid 3 months, which is €500.00 × 3 = €1,500.00.

Due to the early termination, the amount will be adjusted to the 3- month term rent: €550.00 × 3 = €1,650.00.

Therefore, the Client must pay the difference: €1,650.00 – €1,500.00 = €150.00.

In the opposite case, if the Client decides to extend an initial 3- month rental contract to 6 months, it will be considered that the rental contract was effectively for 6 months, and the monthly rent for the 6-month term will apply.

Practical example:
• 1 Month – 600,00€
• 3 Months – 550,00€
• 6 Months – 500,00€

The Client signs a 3- month contract with a rent of €550.00 but decides at the end of the third month to continue for an additional 3 months.

By that time, the Client has already paid €550.00 × 3 = €1,650.00.

Adjustment calculation: Consider the monthly rent for 6 months:

€500.00 (6-month rent) × 3 (months used before extension decision) = €1,500.00.

Difference calculation: €1,650.00 – €1,500.00 = €150.00.

In the fourth month, the Client will pay €500.00 – €150.00 = €350.00, and the remaining monthly rents will be €500.00 each.

Yes, under the rental contract, a security deposit equal to one month’s rent must be provided. If the Client does not opt for the additional service to reduce the insurance deductible, a security deposit equal to two months’ rent will be required. This deposit will be refunded at the end of the rental contract, provided the Client has fulfilled all contractual obligations.

You must inform KINTO that you wish to extend the contract period by email or phone, at least 15 days before the contract’s original end date. Please note that this change may result in a modification of the monthly rent.

You must inform KINTO that you wish to terminate (cancel) the contract at least 15 days before the desired termination date.

Yes. You can increase the contracted mileage, as long as it is at the beginning of the contract, by purchasing an additional kilometers pack, with the following costs:

• 1000 km monthly pack – Cost €40 per month (added to your monthly rent);
• 2000 km monthly pack – Cost €120 per month (added to your monthly rent).

After your reservation request, KINTO will contact you to provide the following documents/information:

For Individual Customers:

• Citizen Card (ID card);
• Driving License;
• Proof of address.

For Business Customers:

• RCBE (Business Register);
• Permanent Commercial Certificate Code.

Additional documents may be requested if a financial risk analysis is necessary.

If the vehicle shows a maintenance warning, the Customer must contact KINTO. If KINTO Portugal identifies the need for additional maintenance, you will be contacted to schedule it.

Vehicles available for monthly rental may be new or used. Typically, a vehicle is considered new if its registration date is less than 12 months old. Used vehicles are those that have been registered for less than 5 years or have less than 100.000 km on the odometer.

If you are traveling to any of the countries listed below, which are members of the Green Card Convention, you must carry the following original documents:

• Vehicle Registration Document (DUA);
• Insurance Certificate (Green Card);
• Friendly Accident Report.

Countries adhering to the Green Card Convention: Andorra, Austria, Belgium, Bosnia- Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

If you plan to travel outside these countries, in addition to the mentioned documentation, you must request authorization from KINTO to notify the insurer to extend the insurance policy. For countries outside the European Union, and depending on the case, special permits may also be required.

Before traveling outside Portugal, check your vehicle’s mileage to allow for any necessary prior maintenance. For any questions, please do not hesitate to contact KINTO’s services.

In case of an accident abroad, you should always fill out the Friendly Accident Report used in Portugal, which will serve as the accident report, and also call the police authorities to the accident scene.

If you do not have this document, you should create your own report. For this purpose, the European Union recommends recording the following information:

• Date and place of the accident;
• Description of personal or material damages;
• Identification of witnesses and their contact details;
• Contact details of the other driver (name, address, and phone number);
• Vehicle information (make, model, license plate, country);
• Information about the other driver’s insurer, including policy number;
• Contact information of the police authorities where the accident was reported;
• Circumstances of the accident (how, why, etc.).

This information should be sent to KINTO as soon as possible. The third party will fill out a document similar to the Friendly Accident Report to present to their insurer.

Refuse to sign any document. If the drivers do not reach an agreement, the insurers will resolve the matter based on the police report.

Yes, the vehicle can be driven by third parties authorized by you, provided they are legally licensed to drive motor vehicles.

No, smoking is not allowed and a cleaning fee will be charged if this rule is violated.

Yes, if the car is not returned washed and fully clean, a cleaning fee will be charged to the customer.

Yes, it is allowed, provided the vehicle is returned without any damage caused by transporting the pets.

The monthly rental contract includes the following coverages:

• Civil Liability up to €50,000,000.00;
• Occupants Insurance (Death or Permanent Disability coverage – €50,000);
• Roadside Assistance (from Km 0);
• Isolated Glass Breakage (Maximum of €1,000 per year);

Own damage coverage, including:

• Collision, crash, and rollover, subject to the chosen deductible;
• Fire, lightning, or explosion, subject to the chosen deductible;
• Malicious Acts, subject to the chosen deductible;
• Natural Phenomena, subject to the chosen deductible;
• Theft or robbery, without deductible.

If the damage has already been reported, no further action is needed. If the damage has not yet been reported, you must request that it be noted and properly registered in the Rental Contract when picking up the vehicle.

Yes, you can reduce the deductible for repair costs related to damages by choosing one of the following options:

• Deductible fixed at €500: additional cost of €50 per month;
• Deductible of €0: additional cost of €100 per month.

Please note that reducing the deductible does not apply in cases where traffic regulations are violated; in such cases, the driver is fully responsible for all costs.

Your personal car insurance cannot be used for vehicles rented on a monthly basis.

First and foremost, ensure that everyone involved is safe. If possible, move the vehicle off the road and notify the police if necessary. You will find the Accident Report Form in the vehicle’s glove compartment. Please call us for assistance at the driver support number: +351 220 102 210.

If you drive more kilometers than contracted, a fee of €0,15 will be charged for each additional kilometer. This amount will be charged at the end of the contract, after KINTO verifies the mileage.

You should call the Customer Service Center so we can assist you with your inquiries.

The driver is responsible for any infractions committed while driving KINTO vehicles. If notified, KINTO will provide your identification details to the authorities. Any administrative costs related to the infraction may be charged to you.

Monthly payments can only be made by credit or debit card. For the deposit and the first monthly payment, you can also pay via bank transfer.

Driver Support: (+351) 220 102 200 - Call to national landline

Mobile: +351 915 495 819 - Call to national landline

Email: reservas@kinto-mobility.pt

Please refer to our Privacy Policy.

Once you are informed that your rental car is ready at the workshop, you have up to 24 hours to pick it up and return the relief vehicle, if you have contracted one.

The relief vehicle is included in the price of our monthly rentals. If you need a relief vehicle due to maintenance, breakdown, theft, or accident, you are entitled to a relief vehicle while waiting for your contracted vehicle to be ready.

The last rent offer applies only to contracts with a duration of 7 months or more.

If the Customer subsequently reduces the contract to a duration of less than 7 months, they lose the right to the offer.

If the Customer extends the contract, the offer will be adjusted to correspond to the last rent of the new agreed duration.

The offer is applied by the finance team at the end of the campaign, subject to internal validation of eligible contracts.

The offer applies exclusively to the rental price and does not cover any additional extras that the customer may have added, such as excess reduction or electronic toll payment.